I had an excellent experience at this office. I needed my dental implant removed along with some bone grafting. Dr. Demeter was very kind, gentle, and reassuring during the entire procedure. I was very nervous however the small talk between her and the assistant and her comforting comments made me feel much more at ease. She had me chuckling at some of her comments. She and Karissa explained everything in detail and provided me with ample take home instructions. Thank you Dr Demeter and Karissa for your kindness and professionalism!
Dr. Demeter was phenomenal. Very thorough and explained things in which was easy to understand. And a big shout out to Sam her assistant. Sam made me feel comfortable and is exceptional at what she does. Great experience.
What a wonderful, pleasant and very cheerful staff and doctor !!!!! Had a dental emergency where my tooth completely broke off at gum-line and implant is needed soon. The wonderful ladies at the front and Dr. McDougall have managed to fit me in for a consultation at the end of the day without any hassle. As a returning patient, I will highly recommend this Perio office!!!
Periodontist and nurse were excellent during the consultation, explained everything very well. Admin staff were very frustrating to deal with. Failed to mention the $320.00 consultation fee when I made appointment. Then when I explained that this was not brought up before and asked would it be covered under insurance they said they didn't know. This then turned into an awkward dispute at the counter in front of other patients. I said I would pay but was frustrated that this was not brought up before. Then they said a certain amount was covered. Then the treatment is thousands of dollars, whether I was covered or not was complete confusion. They said one provider yes for partial amount, the other provider they would mail out to them for an answer. Now they are saying I will need to do it. The whole situation just left a bad taste in my mouth. They had no desire in working with a patient on health care coverage.
My dental assistant was absolutely amazing! She answered all my questions and was able to put my mind at ease for the procedure. Dr. Wiebe was the most gentle dentist I’ve ever had when doing the freezing. Thank you to you both!
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