Endo Perio Calgary
815 17 Ave SW #270, Calgary, AB T2T 0A1, CanadaAbout Endo Perio Calgary
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815 17 Ave SW #270, Calgary, AB T2T 0A1, Canada
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Referred to Endo Perio for extensive dental work needed. The little things that went wrong from day one are too many to list. Lack of communication and time management are huge issues. I felt like they didn’t even know me as a patient. I have massive dental anxiety to start with, but dealing with this office left me traumatized. I would not return for any reason. Also had appointment times and then waited excessively long to be seen. This can happen anywhere on occasion however in all four visits I waited excessive time each appointment - If I was 40 mins late for my appointment, I would not be seen, or I would be charged for their time - or both. My time is important too. For implant consultation I had X-rays & scans on the first visit. I was told that gum grafting was also necessary. As the scans were sent to an external lab I had to wait for implant information but we should proceed with grafting. I never did get a consultation for the implants. After many requests and inquiries I was e-mailed a medical coded sheet regarding the implants. (I didn’t understand most of it). I had no explanation, or any plan for the implants. Lack of communication was frustrating. I did get some information eventually but only after repeatedly contacting them - and never any information directly from the dentist. Surgery billing was sent in without complete dental information delaying benefits as I had to request they re-submit my claim. Surgery day was a nightmare. (Four procedures planned). I arrived early, paid my hefty bill in advance; prepared for sedation one hour before surgery time. Oral sedation given and was left in the darkened/quiet room. I waited, and waited. I had to stick my head out of the room and ask why I was not seen yet after 1.5 hrs? "A problem with equipment" was the apparent reason. No further communication - did not check up on me while I waited. And as my anxiety skyrocketed... And I waited and 3+ hours after my scheduled surgery time (YES 4 hours since I arrived in the office) I was still waiting. They eventually said they would “understand" if I now wanted to reschedule to another day! I did NOT want to reschedule as I was not going through the anxiety and preparation and sedation another day. I was sedated a second time - and then had to wait again while it took effect. The surgery finally happened that day, but the scheduled procedures were not done as they ran out of time - it was the end of the day by now. I had to call back the next day and straighten out what surgery I had done vs what I paid for in advance. There is more, much more, but I can’t even list it all here on this review. It was overall a traumatic unpleasant dental experience over several visits. Safe to say that I would never recommend this office - the overall service, communication, results - zero recommendation. And zero follow-up from their office after all of this. Staff were pleasant enough, no rudeness, but I expect better care so will get a different referral for future dental procedures.
Overall horrible experience! No courtesy mention of the doctor’s fees and the fact that they don’t direct bill - Also, there is a 2.4% surcharge, if you try to use your mastercard to pay. It would have been appreciated if you are made aware of all of this before the appointment so that you come prepared for it. In my case, I would not even have committed to the appointment, had I known all this prior to confirming it. Also, the doctor was very rude to my minor child - She did not have a pleasant experience with her. She was talking over her and kept interrupting her.The doctor did not make any effort to talk to me as a parent and discuss what the treatment plan would be - Definitely would consider a different doctor for future visits.
I completed my dental implant successfully a week ago. In the beginning I had a lot of fear and trepidations, but Dr Liszka reassured me. I was put at ease by his gentle demeanour and quiet confidence. He was very skillful, and did an excellent job. The whole process went through smoothly, pain was minimal, detailed aftercare instructions were provided, and the outcome was great. The implant felt natural, and I was able to eat normally. A big thank you to Dr Liszka and his team! From the receptionist to his assistants, they were all very professional, efficient and friendly. Shelby was very helpful in assisting with my dental claim and payment. Overall my experience there was positive, and I am so glad I chose implant over bridgeworks.
Worst service I have ever gotten. They want all their money up front then keep canceling appointments. They have cancelled 4 times on me already. When I was in first time they put freezing in but didn’t wait for freezing to start before digging . Then dentist disappears. I wouldn’t even give this place 1 star , they are incompetent and insensitive.
I had my implant gum surgery appointment for yesterday, November 18 at 10 AM. I counted for confirmations of that particular And all the warnings with each confirmation about how much I would be charged if I was late or cancel that appointment within a certain period of time. I opted for anesthetic to do this serious work not once was I told that I should come an hour and a half early even though the front desk girl told me that she would’ve sent me an email or discuss it with me as per her habit. This was definitely not done because I made the appointment and put it on my calendar at the time of booking it in nor did I find anything on any emails saying that I need to come at 8:30 for my 10 o’clock appointment. On the morning of the appointment I saw a confirmation show up at 9:10 AM which was unbeknownst to me my husband received a call about 9 AM saying that I was late! He works nights, so he didn’t appreciate that call especially because I wasn’t late. I understand people make mistakes, but I think it’s very important to own up to them when you do and not accuse the client of sellability negligence. I also didn’t receive any information on what to eat and what not to eat and went to eat it and went to drink and we’re not to drink anything as preparation. No call was made to me. Do you notify me of anything except that I dare not be late before I’ll be charged up to $250. Very disappointed so obviously I couldn’t be anesthetized because I didn’t come on time, and I endured a great deal of pain with simple freezing for this procedure. Secondarily the front desk also informed me of the 2.5% charge if I used my credit card. I could’ve been prepared for that as well. Had I known. Of course she insisted on pre-payment before I get into the chair. Thirdly when I was asking for information postoperation, she said she would have a packet prepared for me, which should answer most of my questions and didn’t take the time to go through any of them with me. She just told me to call if I had any questions after I read the notes, I was so traumatized after that surgery that I couldn’t even read the notes so when I got home I opened the package only to find four copies of the same page as my instructions. I have no idea with the rest of the instructions were!! And the periodontist aide was lovely and I could tell that she was new and being trained, which is also fine. I’m hoping the Peridontist was competent as well as far as work goes. I really didn’t understand what was going to happen with his surgery because my understanding was they were going to take tissue of my own to build up my gums. Interestingly enough when it was all over I found out it was prepackaged substance. I’ve also checked my previous Peridontist information and found that I was already treated for this same prepackaged material to the tune of $4000 as well. I am so confused right now, but I need to get to the bottom of this. I’m curious if the doctor Lizska even knew that I already had this material inserted into my gum area. This is my first review on the company of Dr. Lizska. I hope they read the reviews and take the time to call me. Just a follow up, Dr. Lizska DID read my review! I knew this to be true when I showed up for my follow up appointment. Let me say this follow up appointment consisted of one minute in the chair and 20 minutes in a private room with his front desk person and his partner periodontist. The 3 of them tried to bully me and deny my experience with them, . Then I was threatened that if I didn’t remove “my damning review “ he would refuse any further follow-up services. Of course I refused to remove the truth of my experience with his business so he proceeded to call the dentist that I was referred to him by to advise this dentist not to complete the work he had started with me! I knew this to be true when the receptionist of my dentist office called to say they would like to cancel my scheduled appointment. It’s a shame D. Lizska and his partner are called doctors! Beware!