Went in today for an extraction and bone graft implant. I am a ball of anxiety when it comes to dental surgery. Since I was being put to sleep, there were some extra steps along my journey. The team was loving, caring, and attentive. They did well to relieve my anxiety about the procedure and sent me home feeling almost no pain. Very pleased with the service I received today. A special thanks to Dr. Goth and team for a pleasant visit.
I was referred to Chinook for my wisdom teeth removal surgery in May and my experience was excellent. I have always been so nervous when it comes to any kind of dental work or surgery. From the moment I walked in, the staff were so welcoming and accommodating. The same thing goes for the procedure and afterwards. I had a few complications directly after surgery and once I arrived home. It is safe to say the staff truly do care about your well-being, not just when you’re in their care. I had a staff member, Bill, contact me each day to check in, offer assistance, and wish me well. He was very kind and genuinely concerned. All in all, it was a great experience under the circumstances. Thank you Chinook staff!
Had full upper and lower extractions for dentures..the entire process has been professional and in depth..Dr goth did a amazing job with surgery and his staff were through and amazing as well..3 days into healing and I still have hardly any pain, no infection and swelling is almost gone already...very impressed with my experience..as I have mental illness they put me at ease and made a daunting experience effortless
I was explaining my reoccurring jaw pain issues with Bill, asking for a cone beam xray and further investigation. My jaw pain has become excruciatingly worse since my last exam with an oral pathologist there. Bill is office admin, but was giving me advice like he was an oral surgeon or dentist which is not his place to and grilling me in an aggressive manor. Then his behavior became insulting, accusatory and aggressive; and he hung up on me mid sentence! Extremely unprofessional and rude. I've been in the Dental industry for 33 years and find that behavior unacceptable. My husband heard the whole conversation and was shocked. I called right back immediately and spoke to the receptionist. She was sincerely apologetic and very kind. Kudos to her professionalism.
Had a 1 star experience with Chinook. I was referred by my dentist due to “flaps” under my tongue as my new dentist stated he’d never seen them before and just wanted to get them checked. Waited 40 minutes in the room before anyone seen me, then was asked why I was there after explaining my dentist referred me due to these flaps and he stated “um are they bothering you?” Which I responded no and then he looked for 30 seconds and said “these are normal anatomy of the tongue” and proceeded to ask how old my dentist was and stated “he needs a refresher” with a eye roll. He also told me I could just google it. Felt very condescending and rude as I was just attending the referral made by my dentist. It was not my choice to spend $220 for a professional to tell me to google it. Will not be back for any further referrals
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