Forest Lane Dental Clinic
3200 17 Ave SE, Calgary, AB T2A 0P9, CanadaAbout Forest Lane Dental Clinic
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3200 17 Ave SE, Calgary, AB T2A 0P9, Canada
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We have been seeing Dr Mark and team (Sheena for hygiene)for over 30 years, my entire family, aunts, cousins, and friends have all gone here as well. It been great. After moving we continued to drive over an hour one way to see them. This clinic and everyone in it was amazing, we recommended them to everyone. Recently,new management took over and we booked our appointments for maintenance hygiene and found out Sheena no longer works there and that Dr.Mark is on leave so we would not be able to see either of them. We decided to cancel all three appointments, I called and did that. Two days later I received a call from the clinic asking why so I explained we would find someone closer to us since we had been driving for specific people, please cancel all appointments that we have, I was hung up on. The next week I received another phone call to confirm my daughter’s appointment and I again told them no we cancelled all appointments this is the third time I have spoken to someone about that. I confirmed with the person on the phone that all appointments for our family were cancelled, I was told yes, we said goodbye. Two days later I received a phone call saying that we were late for our scheduled appointment (not even the same day we had the original appointments for so they scheduled without my knowledge) and I finally told them again to stop, do not call me, and delete the files for our entire family. FOUR separate conversations. Since new management has taken over I will not recommend this place to anyone. We will never back as well a many of our family members due to experiences like this. If my rating could be 0 it would be.
Dr. Micheal has been my dr, and was told that he retired and was booked to another clinic. I canceled the appointment and googled online and found him. Today i called your clinic to request my treatment history and was told it would be sent in a short while. Two and half hours later i called again and i was told to be patient, i explained that it’s needed at clinic am booked for on Monday and tomorrow Sunday they don’t open . Second time I called two hours later and nobody picked up my call. As i was coming for walking in for the same received it. The receptionist is rude. I had requested for the same in another clinic and it was sent within thirty minutes
we took our kid today for his first dentist appointment.The staff was great. Very welcoming and friendly.Everything was on time and it was an extremely professionally run office. The dentist Dr Mahmoud Ibrahim was very nice and informative. He provided excellent service and explain what problems our kid have and what the action plan to get him well.
Came to this dental clinic for my hygiene for the very first time and the experience was amazing. Avleen was super gentle and kind. She made sure I felt comfortable throughout the appointment. Definitely recommend this clinic.
I had no idea the team I had been seeing had all been let go, or left, until now. I knew I was supposed to have my 6 month checkup/scaling/cleaning in October or November, and nobody called me or sent the usual email. So, I called today to find out what's going on, I was put on hold after giving my information, she got back on the line almost immediately and said somebody would call me back in a bit, then she hung up without saying goodbye or anything. I never got that return phone call. She seemed pretty rude, and that she didn't care that I was a client to the previous owners. I've been going there since 1998! I guess it's time to find a new dentist